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FAQ

Frequently Asked Questions

SHIPPING AND DELIVERY?

Thank you for your understanding! As a homegrown brand, we face challenges with COD orders, as many parcels are not accepted upon delivery, leading to cancellations and losses. To ensure a smooth and sustainable shopping experience for all customers, we offer only prepaid payment options. We truly appreciate your support

We ship to all regions in India and worldwide!

Your order will be shipped in 1-2 business days. Delivery will take 3-5 business days depending on your location within India.

We offer free delivery. However, delivery charges may apply for international locations, depending on the destination.

RETURN & EXCAHNGES

We hope you love your "KAPDA" product and never want to let go. But if you need to know anything about returns and exchanges, this section will help.

At kapda, we ensure that all our products undergo a rigorous 2-tier quality check before being shipped. However, if you receive a product that is damaged, defective, or faulty, or if you encounter a size issue, our hassle-free exchange policy is here to help. Simply reach out to our customer support team, and we’ll assist you in resolving the issue quickly.

Sizes are standardized but every body is unique. Need a little customization to make sure your "KAPDA" garment fits your style perfectly? We can help.

We currently do not offer returns or refunds, but we do have a size exchange policy. If you'd like to exchange your item for a different size, we'd be happy to assist you. Let us know how we can help!"

Sizing and customization

Sizes are standardized but every body is unique. Need a little customization to make sure your Tamarind Chutney garment fits your style perfectly? We can help.

Sure - we'd be happy to make minor adjustments to your order to suit your personal preferences. The cost of the garment will vary based on the customization required. Simply click on the product you like and scroll down to the "Customise This Product" tab. Write your customization request and place your order. We will make it according to your preferences.

ABOUT THE BRAND

Everything you wanted to know about ”KAPDA BY SRISHAY”, our values, and our artisans.

Kapda by Srishay is more than just a brand—it’s a tribute to India’s rich craftsmanship and cultural heritage. Founded by Srishti Rawle, a NIFT graduate and passionate textile designer, the brand was born from her deep love for traditional arts and the artisans who keep them alive.

During her college years, Srishti became fascinated by India's heritage and felt a strong need to share its beauty with the world. Kapda by Srishay is her way of slowing down fast fashion and celebrating the timeless artistry that makes India unique.

Our artisans work passionately behind the scenes to create each piece with care and dedication. While we don’t facilitate direct interactions but, we host live sessions where you can interact with them and ask questions in a virtual setting. Stay tuned for updates, and let us know if we can assist you in any other way!"

Great question! While we don’t claim to be 100% sustainable, we are committed to making conscious choices that minimize our environmental impact and support ethical practices. Here’s how we incorporate sustainability into our brand:
  • Fair Wages: We ensure our artisans are paid fairly, recognizing their craftsmanship and dedication.
  • Azo-Free Dyes: Our fabrics are dyed using skin-friendly, non-toxic dyes that are safer for both people and the environment.
  • Made-to-Order Approach: We prioritize made-to-order production whenever possible to avoid overproduction and reduce waste.
  • No Excess Stock: We do not mass-produce or overstock, preventing fabric waste and unsold inventory.
  • Sustainable Materials: We use responsibly sourced fabrics and aim to incorporate more eco-friendly textiles over time.
  • Low-Waste Packaging: We minimize plastic use and opt for biodegradable or recyclable packaging materials.
Sustainability is a journey, and we are continuously working towards better practices

when we purchase a garment, we view it as just a product—something to be bought. What we fail to realize is the skilled hands and hard work that have brought this piece to life, turning it from a simple fabric into something meaningful

During her college years, Srishti became fascinated by India's heritage and felt a strong need to share its beauty with the world. Kapda by Srishay is her way of slowing down fast fashion and celebrating the timeless artistry that makes India unique.

Have a different question?
If your question is still unanswered, you can write to us at kapdabysrishay@gmail.com
We'd be happy to help.

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